TERMS & CONDITIONS / RETURN POLICY
Uplift Performing Arts is committed to offering its customers the highest level of service and customer satisfaction possible.
Please read our terms and conditions and returns policy before placing an order. Returns & Cancellation Policy As each Uplift product is custom made we cannot offer a return unless: a) the product does not match the order, or b) the product is faulty If the product(s) delivered does not match your order please contact us via email ([email protected]) outlining the problem and we will arrange the return of the said goods. Please remember to include your original purchase number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to [email protected] for our customer services team to assess. We cannot take any action on an order until all of the goods are returned to Uplift for inspection.Following the return of the goods a thorough assessment will take place following which Uplift will deem whether the return is valid or not. If the problem relates to a production issue at Uplift then a re-print of the goods may be offered to rectify the quality issue.
Because every product is custom-made to your specifications, if the order has already been produced Uplift retains the right to solely offer a re-print when seeking to rectify any problem with an order. A refund will be offered only when an order is cancelled prior to any work being undertaken by Uplift. If you need to cancel an order you should contact a member of our team on 02893 356026 or 07840453723 as soon as possible. Due to the short turnaround times, we try to work to, your order may have already gone into production. If an order has been placed by the customer and subsequently produced by Uplift a refund will not be offered on cancellation as the goods are custom-made to client’s specifications and not stock items that can be re-sold.
Any problem with an order should be outlined within 24 hours of receiving the goods. Failure to inform Uplift of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked. We do not accept returns on samples or sample packs.
Delivery Please note that we cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Uplift or any agent acting on behalf of Uplift.
Payment Unless specifically agreed, all invoices are payable immediately. If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974. Copyright Uplift hold copyright for all its designs and they cannot be reproduced by anyone or organisation outside the company.
Print Policy - If your merchandise has arrived and a piece of print has come off or not attached correctly during the vinyl process, our team will be happy to have this re-printed for free.
Turnaround Times Average turnaround time is around 14 days. Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered. Turnaround is shown in working days which does not include weekends or public holidays.
In making an order you are deemed to have accepted the above terms and conditions.